Your Situation
In your job you set up, lead, moderate and participate in international web conferences and conference calls.
You know that in the global English speaking business world, our success or failure is often the result of our prowess in effective telephone- and web-conferencing.
Your Benefit
- Gain confidence in preparing a web conference with impact and positive results.
- Adopt and adhere to global web-conference guidelines.
- Work with visualization—getting up to speed: why traditional power point and flip charts are no longer effective tools.
- Practice conducting a web conference with authority and positive impact - leading is much more than moderating.
- Recognise and deal effectively with cross-cultural pitfalls—the fundamentals of East, West, North, South ‘Business Speak’.
- Become aware that our English is not necessarily their English—master the use of clear, simple, action words for maximum impact.
Contents
- Web communication ‘rules of the road’—Web Netiquette is not just a buzzword—manners matter!
- Working with and developing global web conferencing guidelines.
- Using 21st century Powerpoint for effective visualisation—less is more.
- Tips & tricks, particularly in cross-cultural groups—two eyes, two ears, one mouth: plan accordingly.
- Using body language on the telephone—say it with a smile!
- Emphasis on influential, persuasive, effective English idioms and terminology - listening between the idioms.
- Understanding the Power of Silence.