Your Situation
Do you work closely with Chinese workers, customers or suppliers. Are you active in German-Chinese projects, provide local service or customer service in China? Do you ever encounter puzzling behaviors or situations from your Chinese counterparts? How familiar are you with the following?:
- Does a „yes“ guarantee commitment? What is a clear „No“? How can I recognise indifference? Although you have already made some experience with Chinese business parters, you still have difficulties assessing specific forms of verbal and non-verbal communication.
- Despite fixed agreements, tasks are not accomplished or worked on only superficially.
- In response to your queries you do not receive clear and specific answers but long Emails.
Your Benefit
In this training you will receive input, recommendations and tips that will support your management of such soft-skill aspects of global business.
- You will acquire a more profound understanding of the Chinese communication style and be able to evaluate particular behaviors and reactions more appropriately.
- This seminar provides you with useful guidelines which serve as a reliable orientation in professional and personal encounters with your counterparts.
- The affinity you acquire for evaluating the particular behaviors of your Chinese partners will aid you to take proactive measures prior to exchanges or meetings.
- Learn how to move your targets and projects forward with less „friction“.
- The goal is to provide a frame of reference to help the participants gain greater confidence and competence in dealing with their Chinese partners and colleagues.
Contents
Intercultural communication and teamwork with Chinese employees and business partners will be practiced interactively in realistic work scenarios. Under the supervision of your trainer you will develop appropriate action strategies and enhance your intercultural competence. We will mainly focus on the following themes:
- How are Germans perceived in China? What expectations are associated with a German business partner?
- Successful communication in China: establishing first contact, presenting yourself successfully, opening a business meeting, small-talk, acquiring, providing and forwarding information, accepting and refusing offers correctly, excusing oneself politely, saving face, establishing dialogues, developing convincing arguments (face-to-face, telephone and Email)
- Conducting effective negotiations and meetings
- Understanding and applying appropriate management approaches and styles
- Organization and planning: managing time, lead times, commitments and deadlines
- How to deal with information and knowledge transfer, training and leading Chinese employees
- Identifying conflicts, understanding behaviors in conflicts, conflict management strategies
- How to develop best practices for a successful cooperation
Methodology
In addition to presentations and information transfer, the learning methods applied also emphasize the importance of interactive and experiential components. The practical experience of the participants is used to facilitate communication and effective teamwork with Chinese partners.