Your Situation
Do you work closely with Indian workers, customers or suppliers. Are you active in German-Indian projects, provide local service or customer service in India? Do you ever encounter puzzling behaviors or situations from your Indian counterparts? How familiar are you with the following?:
- Why is there no continuity at work? First nothing happens, then, in the last minute, everything gets done.
- Why is it so difficult to implement decisions? Although you conduct meetings, find solutions with your Indian counterparts, you notice that the agreed course of action is not being maintained.
- You are used to examining the results at the end of a process. However, these results are unfortunately far from the given parameters. How much control and monitoring is expected of you?
Your Benefit
In this training you will receive input, recommendations and tips that will support your management of such soft-skill aspects of global business.
- You will acquire a more profound understanding of the Indian communication style and be able to evaluate particular behaviors and reactions more appropriately.
- This seminar provides you with useful guidelines which serve as a reliable orientation in professional and personal encounters with your counterparts.
- The affinity you acquire for evaluating the particular behaviors of your Indian partners will aid you to take proactive measures prior to exchanges or meetings.
- Learn how to move your targets and projects forward with less „friction“.
Contents
Intercultural communication and teamwork with Indian employees and business partners will be practiced interactively in realistic work scenarios. Under the supervision of your trainer you will develop appropriate action strategies and enhance your intercultural competence. We will mainly focus on the following themes:
- How are Germans perceived in India? What expectations are associated with a German business partner?
- Successful communication in India: establishing first contact, presenting yourself successfully, opening a business meeting, small-talk, acquiring, providing and forwarding information, accepting and refusing offers correctly, excusing oneself politely, saving face, establishing dialogues, developing convincing arguments (face-to-face, telephone and Email)
- Conducting effective negotiations and meetings
- Understanding and applying appropriate management approaches and styles
- Organization and planning: managing time, lead times, commitments and deadlines
- How to deal with information and knowledge transfer, training and leading Indian employees
- Identifying conflicts, understanding behaviors in conflicts, conflict management strategies
- How to develop best practices for a successful cooperation
Die Methoden
In addition to presentations and information transfer, the learning methods applied also emphasize the importance of interactive and experiential components. The practical experience of the participants is used to facilitate communication and effective teamwork with Indian partners.
Trainer
- Petra Mehl-Lammens
- Kirti Seetharam
- Margit Flierl, Delta Consultants EK