Your Situation
Do you work closely with Russian workers, customers or suppliers. Are you active in German-Russian projects, provide local service or customer service in Russia? Do you ever encounter puzzling behaviors or situations from your Russian counterparts? How familiar are you with the following?:
- Up to now, you are satisfied working together with your Russian counterparts. Suddenly, though, you have poor quality with the results of their work, problems with fluctuation or non-compliant work methods
- Your attempts to discuss and agree upon targets are met with silence. Later, however, there are heated debates among small groups which unfortunately lack the overview
- Despite your acquired experience, you still have difficulties assessing the competence and qualifications of your Russian workers accurately
Your Benefit
In this training you will receive input, recommendations and tips that will support your management of such soft-skill aspects of global business.
- You will acquire a more profound understanding of the Russian communication style and be able to evaluate particular behaviors and reactions more appropriately.
- This seminar provides you with useful guidelines which serve as a reliable orientation in professional and personal encounters with your counterparts.
- The affinity you acquire for evaluating the particular behaviors of your Russian partners will aid you to take proactive measures prior to exchanges or meetings.
- Learn how to move your targets and projects forward with less „friction".
Contents
Intercultural communication and teamwork with Russian employees and business partners will be practiced interactively in realistic work scenarios. Under the supervision of your trainer you will develop appropriate action strategies and enhance your intercultural competence. We will mainly focus on the following themes:
- How are Germans perceived in Russia? What expectations are associated with a German business partner?
- Successful communication in Russia: establishing first contact, presenting yourself successfully, opening a business meeting, small-talk, acquiring, providing and forwarding information, accepting and refusing offers correctly, excusing oneself politely, establishing dialogues, developing convincing arguments (face-to-face, telephone and Email)
- Conducting effective negotiations and meetings
- Understanding and applying appropriate management approaches and styles
- Organization and planning: managing time, lead times, commitments and deadlines
- How to deal with information and knowledge transfer, training and leading Russian employees
- Identifying conflicts, understanding behaviors in conflicts, conflict management strategies
How to develop best practices for a successful cooperation
Methodology
- Professional Input
- Role plays
- Organization tasks
- Group works
- Case studies
- interactive exercices
- Collegiale supervision
- Simulation
- Videos