Your Situation

Sales Managers, Project Leaders, and all who do business with international customers and colleagues.

Your Benefit

- Help us explore our thoughts, feelings and attitudes about people different from us - Explain and illustrate techniques for improving how we communicate and use language in diverse settings - Increase our self-awareness of how we behave and interact with colleagues and customers from other countries - Provide information regarding specific cultures dealt with on a regular basis, especially NAFTA, Asia and Europe - Become more effective global communicators

Contents

  • Factors of success in intercultural communication (negotiation, facilitation, presentation)
  • How to bridge the language barrier – use the English language effectively
  • The “ouch” technique and cultural bias
  • Introducing cultural core concepts, culture- it´s also learned, not merely inherited.
  • Examining cultural perceptions and assumptions with the Mercator-Peters Projection.
  • Learning from the geese: people and personalities check up
  • ICS Inventory: Intercultural Conflict Style Inventory
  • What to do when things go wrong…? Country specific critical incidents
  • Examining conflict resolution techniques, understanding different working styles
  • Team examination of pre-set cultural stereotypes – True or False?
  • Saying yes and meaning no: thinking and feeling between the lines
  • Cultural decision making and how to say “no”
  • Harmony or discordance, politeness vs. directness
  • Manage your mind, your words and the unspoken

Trainer