Your Situation
Do you want to comprehend what your counterpart really wants? Do you also want to make your intentions clear to others?
Why can’t we work well with certain people, yet experience teamwork with others even in times of disagreement?
Do you catch yourself almost reacting in an uncontrolled or loud manner in communication conflicts although you had resolved to act calmly and rationally?
Would you like to learn clear and simple communication models that help you observe, interpret and evaluate communication processes?
These models should help you to recognize and solve communication problems more easily in the future.
Your Benefit
Through training, you acquire authentic and value-based communication techniques. These techniques are the basis for communicating confidently and professionally.
You will learn how to steer your communication processes with more focus, openness and sensitivity. In this manner, your personal communication strengths will develop even greater.
Contents
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Basic principles for constructive and successful communication
- Dealing with conflicts through the use of different communication
- Positive thoughts + positive speech = positive communication
- techniques (eg. Schulz von Thun, Paul Watzlawick and the
Transactional Analysis model)
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Basic instruments for interpersonal communication
- The art of listening
- Using question techniques effectivily
- Argumentation techniques
- Giving and receiving feedback
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Body language
- „Your body doesn’t lie“
- Gestures, facial expressions, microexpressions
- Congruent and incongruent messages
- Understanding body language
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Non-violent communication
- Implement the right strategies to solve the conflict
- Debating with respect
Methodology
- Professional Input
- Role Plays
- Group work
- Collegial supervision