Your Situation
Snide comments and thoughtless remarks from your counterparts are not only frustrating but time-consuming, too. Anger toward the situation, the person, your own brusque or weak reactions takes its toll. While you grumble about the things you could have said, you become increasingly distracted from more important tasks.
Your Benefit
Once you begin to understand what elements trigger these reactions, you can develop new techniques to deal with them more effectively. In this seminar you will become familiar with methods that enable you to exercise more control over your emotions, work out more alternative reactions as well as responses. This seminar additionally offers an introduction to Powertalking as an effective means for conducting professional discussions.
Contents
- Why do others make us angry?
- Getting a grip on your emotions
- The Far-East art of battle: with and without words
- Techniques, methods and examples for quick responses
- Dealing with difficult situations and partners:
- Positive interaction and word-choice (Powertalking)
- Exercises for everyday use
Die Methoden
- Fachlicher Input
- Gruppenarbeit
- Kollegiale Beratung
- Simulationen