Your Situation
As a manager or employee working in a team or as an interface between different departments, effective communication skills and a level of professionalism are expected of you.
Your Benefit
This seminar will provide the input and support your need to cope with difficult situations at work. You will be able to assess and respond to situations with more confidence as well as effectively adress the real issues at hand.
Contents
In this seminar varoius methods of communication and self-management will be presented and practiced.
- How to react verbally, non-verbally and with body language to problem signals
- Making demands: saying NO and asserting your own goals
- Dealing with criticism and conflict
- Maintaining cool in stressful situations
- Strengthing a positive self-image
Die Methoden
- Professional input
- Group work
- Role plays