Target group
Technical executives and specialists on all levels in the development, planning, production and purchasing areas
Content
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The Steps of the 8D – processes and their functions
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Working techniques for the collection and analysis of the necessary problem dates
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Working in an 8D team
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Various problem solving techniques such as task analysis, root cause analysis, decision about selection processes and avoidance of problems
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Auxiliary tools, diagrams and methods of analysis in the task - and root cause analysis
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Different behaviour techniques such as questioning, descriptive feedback, taking on of roles in a team, creation of good working atmosphere
Approach
- Talks, group work, individual work - Case studies taken from the working areas of CAS employees