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CNC 1 – Basic Level: Basics of Discussion and Negotiation

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Your Situation

This seminar is designed for specialists and managers who have to convince others within the company and ex-works in project responsibility on a daily basis. While demanding negotiations require profound professional expertise and knowledge, your personal appearance, the quality of your negotiation and speech skills also play an important role. Knowing yourself, being a good judge of character and the ability to manage relationships well are also essential to win trust and proper and effective negotiations.

Your Benefit

  • Assess yourself and others better
  • Identify your strengths and weaknesses when dealing with suppliers, clients, colleagues, employees and supervisors and discover areas of development
  • Learn practical techniques to prepare effectively for negotiations and perform convincingly in the process
  • Observe and adapt your appearance, behavior and impact
  • Increase your confidence and assertive capabilities so that you are ready to face the challenge in your daily work

Content

  • Emotional Intelligence – self-assessment and individual learning fields
  • Business etiquette – Dos and Don´ts
  • Key factors of persuasiveness
  • Structure of logical argumentation
  • Qualified feedback to deal with conflicts
  • The power of questions in leading a conversation
  • Typologisation – to asses oneself and others better

Methods

  • Professional input
  • Group work
  • Role-plays
  • Video feedback

Trainer

Video

Profile as PDF-download

Expertise

Moderation, Personality Development, Sales & Key Account Management, Management Techniques

Languages

English, German

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