CONTUR Logo

Relationship Management in the Virtual World

Deutsch
1

Your Situation

"You don't build a business – you build people – and then people build your business" - Zig Ziglar
Good relationship management is the foundation of successful collaboration – with customers, suppliers or colleagues. It is key to recognise the respective needs and circumstances of the other persons in online meetings, in order to build trust and commitment.

Your Benefit

In order to assure the targeted planning, management and monitoring of your business relationships in a virtual world, one needs to pay particular attention to the available communication channels, and to their appropriate use. This will help you move fluidly and confidently on the "virtual dance floor".

Contents

  • ­Basics of virtual communication: Do's and Don'ts
  • ­First impressions count – making contact virtually
  • ­Using informational pathways and diverse media to your advantage
  • ­Building trust, creating relevance and generating commitment, without having to be "on site"
  • ­Who, when, and how? – defining and managing interfaces and processes
  • ­Making a good impression in your online communication

Methods

Expert input, role plays, group work, peer consulting

Trainer

Video

Profile as PDF-download

Expertise

Moderation, Personality Development, Sales & Key Account Management, Management Techniques

Languages

English, German

Profile as PDF-download

Expertise

Management Techniques, Digital Competence

Languages

English, German

Newsletter-Anmeldung

Unser kostenloser Newsletter informiert Sie über Fachthemen und aktuelle Seminarangebote. Der Newsletter erscheint monatlich. Sie können ihn jederzeit wieder abbestellen.