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Intercultural Training USA

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Your Situation

Do you work closely with American colleagues, customers or suppliers? Are you active in German- US-American projects, provide local service or customer service in the USA? Do you increasingly notice that clarification for simple matters requires much more time than expected. For example:

  • Although you make clear request for specific information, your US counterparts offer you only vague answers.
  • You experience difficulty getting input or failure feedback from your US team.
  • Decisions or answers even for simple situations or questions take much time or are left open.

Your Benefit

In this training you will receive input, recommendations and tips that will support your management of such soft-skill aspects of global business.

  • You will acquire a more profound understanding of the US-American communication style and be able to evaluate particular behaviors and reactions more appropriately. 
  • This seminar provides you with useful guidelines which serve as a reliable orientation in professional and personal encounters with your counterparts.
  • The affinity you acquire for evaluating the particular behaviors of your American partners will aid you to take proactive measures prior to exchanges or meetings.
  • Learn how to move your targets and projects forward with less „friction“.

Content

Intercultural communication and teamwork with American employees and business partners will be practiced interactively in realistic work scenarios. Under the supervision of your trainer you will develop appropriate action strategies and enhance your intercultural competence. We will mainly focus on the following themes:

  • How are Germans perceived in the USA? What expectations are associated with a German business partner?
  • Successful communication in the USA: establishing first contact, presenting yourself successfully, opening a business meeting, small-talk, acquiring, providing and forwarding information, accepting and refusing offers correctly, excusing oneself politely, establishing dialogues, developing convincing arguments (face-to-face, telephone and Email)
  • Conducting effective negotiations and meetings
  • Understanding and applying appropriate management approaches and styles
  • Organization and planning: managing time, lead times, commitments and deadlines
  • How to deal with information and knowledge transfer, training and leading American employees
  • Identifying conflicts, understanding behaviors in conflicts, conflict management strategies
  • How to develop best practices for a successful cooperation

Methods

  • Professional Input
  • Role plays
  • Organization tasks
  • Group works
  • Case studies
  • interactive exercices
  • Collegiale supervision
  • Simulation
  • Videos

Trainer

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