Conflict Management II – More Confidence and Composure when Dealing with Conflicts

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Your Situation

You have already participated in the Contur seminar “Competent in Conflicts I – Identifying and solving conflicts constructively” and are familiar with the constructive communication model from Marshall B. Rosenberg. In this follow-up seminar you can now expand your knowledge and develop your skills.

Your Benefit

Upon completion of this practice-oriented seminar, you will have greater skills using the constructive communication model in challenging and difficult situations in your daily work. Not only will you remain calm, you will be able to act according to your own values. Manage individual and group confrontations with more confidence and composure without putting relationships at risk.

Content

The content of the seminar Competent in Conflicts I will be dealt with in greater detail based on your own case-studies. We will discuss the following points:

Self-management

  • Recognizing personal blind-spots in conflict situations
  • Extricate yourself from burdens and tune-out more easily
  • Coping with failures and mistakes without losing self-esteem
  • Identify and work with enemy stereotypes constructively

Communication

  • Express your concerns confidently and precisely
  • Coping with rejection, criticism and killer phrases
  • The constructive way to say NO
  • Constructive interruptions
  • Develop strategies to exit gridlock
  • Meet eye-to-eye in different power structures
  • How to elicit cooperation

Requirements

  • Participation in “Competent in Conflicts I – Identifying and solving conflicts constructively”
  • Willingness to examine and question personal modus of thinking and behaviour
  • Observe and maintain absolute discretion

We kindly request all participants to remain at the seminar hotel – even during the evenings – for the duration of the seminar.

Methods

  • Professional input
  • Role-plays
  • Group-work
  • Collegial Supervision

Trainer

Expertise

Personality Development

Languages

English, German

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