In your day-to-day work you are constantly being confronted by situations presenting hitherto unknown or highly complex challenges. These challenges are made even more difficult by the impact of having to work in a virtual context. You often find that your impact is reduced due to limited non-verbal communication, and that it is difficult to make your position regarding a particular option transparent.

You are seeking a structured way to approach problems that will help you systematically analyse them in conjunction with the other stakeholders, and to find the optimal resolution for all involved.