Classroom training
Conflict Management Essentials
Basics of conflict resolution
Conflicts are an everyday occurrence in the professional environment. In this conflict management seminar, you will gain a deeper understanding of the causes and triggers of conflicts and develop prevention and clarification strategies on this basis.
Classroom training
Conflict Management Essentials
Basics of conflict resolution
Conflicts are an everyday occurrence in the professional environment. In this conflict management seminar, you will gain a deeper understanding of the causes and triggers of conflicts and develop prevention and clarification strategies on this basis.
2 days classroom training
Practical conflict resolution
Guided self-reflection
Peer exchange
Your Learning Goals
- Identify causes and dynamics of conflicts
- Reflection of own conflict behavior
- Conflict resolution by open communication
- Constructive solution of conflicts
Course description
In this conflict management seminar, you will gain a deeper understanding of what motivates people’s behavior and how disruptions arise in people’s interactions that have conflict potential.
You will understand that genuine appreciation means above all having a genuine interest in people’s motives for action in order to be able to deal constructively with different behavioral strategies and thus minimize the risks of conflict.
You reflect on your own motives for action, your own relationship to conflicts as well as your previous conflict behavior and discover development potentials and possibilities for yourself to be able to resolve conflicts constructively.
In addition to technical input, the seminar primarily provides space for guided self-reflection, collegial exchange, discussion and the development of creative, practice-oriented implementation ideas for the constructive resolution of conflicts.
The seminar “Conflict Management Essentials” is based on the model of basic psychological needs of the behavioral therapist Klaus Grawe and on insights from the conflict research of Friedrich Glasl.
Katrin Klösener is a passionate conflict clarifier who has been working as a coach and trainer for many years on the causes and solution strategies for conflicts and understands the inner attitude of people towards the other as the key to understanding conflicts and their resolution.
show lessIn addition to technical input, the seminar primarily provides space for guided self-reflection, collegial exchange, discussion and the development of creative, practice-oriented implementation ideas for the constructive resolution of conflicts.
The seminar “Conflict Management Essentials” is based on the model of basic psychological needs of the behavioral therapist Klaus Grawe and on insights from the conflict research of Friedrich Glasl.
Katrin Klösener is a passionate conflict clarifier who has been working as a coach and trainer for many years on the causes and solution strategies for conflicts and understands the inner attitude of people towards the other as the key to understanding conflicts and their resolution.
Most important facts about the course
- What makes people act, how they act, what their motivation is, and what the difference is between motive for action and behavioral strategy.
- What I myself associate with the topic of "conflict" and how this affects my conflict behavior.
- What causes conflicts and how conflict dynamics develop if conflicts are not identified and resolved early on.
- How concrete causes of conflict can be fathomed and thus create the prerequisite for conflict clarification.
- How a constructive, goal-oriented communication culture works as an effective conflict prevention and which steps are necessary and useful for this purpose.
All dates
11.06.2024 - 12.06.2024
09:00 - 17:00
Face-to-face training
10.09.2024 - 11.09.2024
09:00 - 17:00
Face-to-face training
11.06.2024 - 12.06.2024
09:00 - 17:00
Face-to-face training
10.09.2024 - 11.09.2024
09:00 - 17:00
Face-to-face training
Your contact person
Our experts will be pleased to advise you!
Your contact person
Our experts will be pleased to advise you!