3 days of classroom training
Time out from the daily work routine
Intensive feedback and reflection
Network and exchange
Your learning goals
- Basic principles of successful, constructive communication
- Basic equipment for interpersonal communication
- Using body language consciously
- Communicate without conflict
Course description
Your Situation
Globalization, international project work and constant change have made the world of work more complex. Communicating effectively, cooperating with colleagues, customers and suppliers and achieving a common goal are part of everyday professional life. In order to tackle these challenges successfully, very good communication skills are required.
Do you want to examine and optimize your communication behavior? Do you want to improve your ability to express yourself convincingly, argue effectively and tackle unfair attacks efficiently? Do you want to understand what others really want and explain confidently what you really want? Do you also want to recognize and solve future communication problems faster and avoid typical communication errors?
Your Benefit
- You will learn how to talk directly, open and with insight and build on your own communicative strengths.
- You will get to know simple and clear communication models, which will help you to better observe, interpret and assess conversations.
- You will be taught authentic and respectful communication techniques for confident and self assured communication.
- You will learn how to communicate with different personalities and how to better reach your goals.
Content
Basic principles of successful, constructive communication
- Examination of different models of communication (e.g. Schulz von Thun, Paul Watzlawick)
- Positive thinking – positive speaking = positive communication and influence
- virtual communication – challenges and communication channels
Basic equipment for interpersonal communication
- The art of listening
- Question techniques for success
- Successfully convincing others and conclusive reasoning
- Giving and receiving feedback
Body language
- getting to know your body language and using it effectively
- Gestures, facial expressions and voice
- Congruent and incongruent messages
Communicating without conflict
- Correctly implementing strategies for conflict resolution
- Debating respectfully
- Avoiding typical communication errors
Methods
Professional input, group work, peer consulting, role play, feedback (video-based upon request)
Content
Basic principles of successful, constructive communication
- Examination of different models of communication (e.g. Schulz von Thun, Paul Watzlawick)
- Positive thinking – positive speaking = positive communication and influence
- virtual communication – challenges and communication channels
Basic equipment for interpersonal communication
- The art of listening
- Question techniques for success
- Successfully convincing others and conclusive reasoning
- Giving and receiving feedback
Body language
- getting to know your body language and using it effectively
- Gestures, facial expressions and voice
- Congruent and incongruent messages
Communicating without conflict
- Correctly implementing strategies for conflict resolution
- Debating respectfully
- Avoiding typical communication errors
Methods
Professional input, group work, peer consulting, role play, feedback (video-based upon request)
All dates
23.04.2024 - 25.04.2024
09:00 - 17:00
Face-to-face training
23.04.2024 - 25.04.2024
09:00 - 17:00
Face-to-face training
Your Contact Person
Our experts will be pleased to advise you!
Your Contact Person
Our experts will be pleased to advise you!