Online Course

Relationship Management in the Virtual World

Good relationship management is the basis of successful cooperation - with customers, suppliers and colleagues.

See dates
Zusammenarbeit virtuell1
See dates

Online Course

Relationship Management in the Virtual World

Good relationship management is the basis of successful cooperation - with customers, suppliers and colleagues.

See dates
Zusammenarbeit virtuell1

Expert input

Group work

Peer consulting

Your Learning Goals

  • ­Basics of virtual communication: Do's and Don'ts
  • ­First impressions count – making contact virtually
  • ­Using informational pathways and diverse media to your advantage
  • ­Building trust, creating relevance and generating commitment, without having to be "on site"
  • ­Who, when and how? – Defining and managing interfaces and processes
  • ­Making a good impression in your online communication

Course description

Your Situation

“You don’t build a business – you build people – and then people build your business” – Zig Ziglar

Good relationship management is the foundation of successful collaboration – with customers, suppliers or colleagues. It is key to recognise the respective needs and circumstances of the other persons in online meetings, in order to build trust and commitment.

Your Benefit

In order to assure the targeted planning, management and monitoring of your business relationships in a virtual world, one needs to pay particular attention to the available communication channels, and to their appropriate use. This will help you move fluidly and confidently on the “virtual dance floor”.

Your Benefit

In order to assure the targeted planning, management and monitoring of your business relationships in a virtual world, one needs to pay particular attention to the available communication channels, and to their appropriate use. This will help you move fluidly and confidently on the “virtual dance floor”.

All dates

There are currently no dates available for this seminar.
Order no. 310034
Price
730,00 EUR (plus VAT. )
This price includes all course material, certificate of participation, as well as, in the case of face-to-face events, food including lunch (per full training day) and coffee breaks. Any costs for accommodation/breakfast will be billed directly to the participant by the hotel.

Your Contact Person

Our experts will be pleased to advise you!

Your Contact Person

Our experts will be pleased to advise you!

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